Erica Harley

Erica has designed and delivered training programmes on a wide variety of behavioural skills, including performance management, customer service, personal impact and influence, and leadership skills using facilitated learning. Erica delivers her message with enthusiasm and innovation.  Erica is able to identify and release underlying tensions, provide opportunities for debate and discussion and bring resolution to difficult situations.

Erica is a regular coach, mainly using EBW psychometric (Emotional Intelligence) and has worked with top level teams of a major construction company on their bid presentations and coached senior executives in presentation skills and personal impact. Using a non-directive approach she can also deliver difficult messages.

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